Privacy Policy

1. Information We Collect

Personal Information:

• Name: First name and last name for account identification
• Email Address: For account access, notifications, and winner announcements
• Phone Number: Optional, for delivery coordination and urgent notifications
• Date of Birth: To verify age eligibility (18+ requirement)
• Address: For prize delivery and age verification

Payment Information:

We do not store payment card details on our servers. All payment processing is handled securely by Stripe, our certified payment processor.

Technical Information:

• IP address and device information for security and fraud prevention
• Browser type and version for website optimization
• Pages visited and time spent on site for user experience improvement
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

Service Provision:

• Process ticket purchases and payments
• Conduct fair and transparent draws
• Notify winners and coordinate prize delivery
• Provide customer support and respond to inquiries
• Maintain your account and preferences

Communication:

• Send winner notifications and prize delivery updates
• Provide important service updates and changes
• Send optional marketing communications (with your consent)
• Respond to customer service inquiries

Legal and Security:

• Verify age eligibility for competition entry
• Prevent fraud and ensure fair play
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of users and the public

3. Information Sharing and Disclosure

We Do NOT Sell Your Information:

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

When We May Share Information:

• Payment Processing: Stripe processes payments and may collect necessary information
• Prize Delivery: Delivery companies receive address information for prize dispatch
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Trusted partners who help operate our service (under strict confidentiality agreements)
• Business Transfer: In case of merger, acquisition, or asset sale

Winner Information:

Winner names and locations may be displayed on our website and social media for transparency and promotional purposes. Winners may request anonymity by contacting us.

4. Data Retention

Account Data:

We retain your account information for as long as your account is active and for a reasonable period thereafter to provide ongoing service and maintain records.

Transaction Records:

Payment and transaction records are kept for 7 years to comply with tax and accounting regulations.

Winner Records:

Winner information is retained permanently for transparency, audit purposes, and to maintain competition records.

Marketing Data:

Marketing preferences and communication history are retained until you unsubscribe or request deletion.

5. Your Rights and Choices

Access and Portability:

You have the right to request a copy of the personal information we hold about you.

Correction:

You can update your personal information through your account settings or by contacting us.

Deletion:

You may request deletion of your personal information, subject to legal and regulatory requirements.

Marketing Communications:

You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

Data Processing Restriction:

You may request limitation of how we process your personal information in certain circumstances.

Complaints:

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights.

6. Data Security

Technical Measures:

• SSL/TLS encryption for all data transmission
• Secure data centers with restricted access
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems

Administrative Safeguards:

• Limited access to personal data on a need-to-know basis
• Employee training on data protection practices
• Regular data protection policy reviews
• Incident response procedures for data breaches

Payment Security:

All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We never store card details on our servers.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Safeguards Include:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites.

Third-Party Services We Use:

• Stripe: Payment processing (PCI DSS compliant)
• Facebook: Live streaming and social media integration
• Google Analytics: Website analytics and performance monitoring
• Email Service: Transactional and marketing communications

11. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, as required by law.

Notifications will be sent to the email address associated with your account and may include additional communication methods if necessary.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website for a reasonable period

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

13. Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing questions related to this Privacy Policy.

14. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations for competition entry and prize delivery
• Legitimate Interest: To improve our services and communicate with you
• Legal Obligation: To comply with age verification and financial regulations
• Consent: For marketing communications and non-essential cookies
• Vital Interest: To protect the safety and security of users

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: